PRIVACY POLICY

Last Updated: July 2026

1. INTRODUCTION

Ubukule (“the Platform”) is operated by Ultimate Ingenuity Zambia Limited. We are committed to protecting the privacy, security, and confidentiality of all users of the Ubukule platform.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal and business information when you access or use our website, mobile applications, and related services.

By using Ubukule, you consent to the collection and use of information in accordance with this Privacy Policy.

2. INFORMATION WE COLLECT

We may collect the following information:

Personal Information

• Full name

• Phone number

• Email address

• Physical location

• Profile photographs

• Professional qualifications and certifications

Business Information

• Company name

• Registration details

• Tax and compliance information

• Professional memberships

• Company profile information

• Portfolio images and project records

Platform Activity Information

• Service requests

• Bookings

• Quotations

• Reviews and ratings

• Messages and communications

• Payment records

• Transaction history

Device and Technical Information

• IP address

• Device type

• Browser information

• Operating system

• Location information where permitted

3. HOW WE USE INFORMATION

We use information collected to:

• Create and manage user accounts

• Verify service providers and businesses

• Process bookings and transactions

• Facilitate communication between users

• Improve platform performance and user experience

• Generate invoices and transaction records

• Support procurement and business opportunity matching

• Detect fraud and unauthorized activities

• Comply with legal and regulatory obligations

4. INFORMATION SHARING

Ubukule does not sell personal information.

Information may be shared with:

• Service providers involved in delivering requested services

• Customers engaging service providers

• Payment processing partners

• Regulatory authorities where required by law

• Professional verification bodies

• Technology partners supporting platform operations

Information will only be shared where necessary for platform functionality, compliance, security, or service delivery.

5. DATA SECURITY

We implement reasonable technical, administrative, and organizational safeguards to protect user information from unauthorized access, misuse, loss, alteration, or disclosure.

While we strive to protect all information, no internet-based platform can guarantee absolute security.

6. LOCATION DATA

Ubukule may use location information to:

• Match users with nearby service providers

• Improve service recommendations

• Verify service delivery locations

• Support operational reporting and analytics

Location services may be disabled through device settings, although some platform features may be affected.

7. PAYMENTS

Payment transactions may be processed through approved third-party payment service providers.

Ubukule does not store mobile money PINs, banking passwords, or payment authentication credentials.

8. USER CONTENT

Users may upload:

• Profile photographs

• Company logos

• Portfolio images

• Project documentation

• Certifications and credentials

By uploading content, users confirm they have the right to share such information and grant Ubukule permission to display it for platform-related purposes.

9. DATA RETENTION

Information will be retained for as long as necessary to:

• Maintain user accounts

• Fulfil contractual obligations

• Comply with legal requirements

• Resolve disputes

• Support audit and reporting obligations

10. USER RIGHTS

Users may request to:

• Access their information

• Correct inaccurate information

• Update account details

• Request deletion of eligible information

• Withdraw certain permissions where applicable

Requests may be submitted through the contact details provided below.

11. THIRD-PARTY LINKS

The Platform may contain links to third-party websites and services. Ubukule is not responsible for the privacy practices or content of external websites.

12. POLICY UPDATES

Ubukule may update this Privacy Policy from time to time. Updated versions will be published on the Platform and become effective immediately upon publication.

13. CONTACT INFORMATION

For privacy-related questions or requests, contact:

Ubukule

Powered by Ultimate Ingenuity Zambia Limited

Email: info@ubukule.com

Lusaka, Zambia

By continuing to use Ubukule, you acknowledge that you have read and understood this Privacy Policy.